Are you a store?

Energetic Sounds is only an online store at this time.

Do you ship to other countries?

At this time, we are not shipping orders outside the US.

Can I place an order over the phone?

Energetic Sounds is very particular about your security and privacy. Online ordering is secure where our phone system is not. We prefer all orders do be done online and on very rare occasions make the exception to take a phone order. This is to our discretion only to allow a phone order.

Can I pay by other means than credit card?

At this time we only accept Visa, MasterCard,
American Express and Discover credit cards.

When will I know if my order has shipped?

When you receive your confirmation email after you place an order, it will state when your order will ship or if it has shipped and via which carrier. It will also provide the tracking information. It is important for you to list the email address as a safe/friends email address so that you will receive the important information we send you regarding your order.

How will I be contacted regarding my order?

Energetic Sounds will correspond with you via email, therefore it is important to list the email address as a safe/friends email address so that you will receive the important information we send you regarding your order. This is also imperative if there is an issue with your order that we can contact you via email as we need written email, not verbal, verification of orders if there is a problem with billing or shipping.

Will I receive tracking information?

If you order is shipped via DHL ground or overnight, you will get a tracking number that will allow you to see shipment detail as soon as it as left our location. If your order ships via the post office (USPS), your tracking information will not be available until your order has been delivered.

What happens if my order is returned to you?

If USPS or DHL has made attempts to deliver and/or your address information is not correct and your order gets sent back to us, there will be an additional charge to re-ship those items back to you.

My email confirmation says my order will ship within 24 hours…please explain

When you receive an email confirmation that says your order will ship within 24 hours, it means within 24 hours of the date the email was sent. For example, you receive the confirmation on Tuesday, but the date the email was sent was on Monday. That means by Tuesday the order has gone out.

Why does it say no tracking info available when I track via

If your order ships via the post office (USPS), your tracking information will not be available until your order has been delivered. This is actually delivery confirmation information you are trying to access as the post office does not offer tracking.

How long will it take to receive my order?

After your order has been verified and processed, it ships within 3 business days. From there it can take up to a week to get to you depending on your location. We ask that you allow 10 business days to pass before contacting us to check on your order.

What does the shipping price entail?

The shipping rates are based on the carrier, the weight and distance the package has to travel to you. These rates also cover the handling charges and the packaging materials. So the price you may see listed on the carrier’s website or what is on the postage tape when you receive your order does not reflect all of the actual costs involved with shipping.

I chose a certain method of shipping, why did it arrive a different way?

Energetic Sounds has the right to change method of shipping. For example, DHL cannot ship to PO Boxes, military addresses. If DHL was chosen and is to be shipped to one of those addresses, it must be changed to USPS. Likewise, if an order is over a certain dollar amount and is selected as USPS, it must be changed to DHL for insurance purposes. The price difference between the two is minimal and will not be altered on the order.

Why does my order need to be shipped to my bill to address?

Energetic Sounds understands how important it is to protect our customers from online fraud. We may ask for your cooperation from time to time to help verify that you are who someone is saying you are. That way, we can be assured that your information will not be used fraudulently. This may include an address verification from you or a request to ship your order to the billing address rather than an office address. We do appreciate your cooperation with these requests as they are beneficial to you, the customer and cardholder.

Why does my billing address have to match exactly what the credit card company says?

Again, this is to protect you from online fraud.

What do I do if I have a problem with a coupon code?

Most problems with coupons are simple reading errors. Be very careful on coupon restrictions, such as free shipping by DHL when spending $100.00 or more. This means you must chose DHL as the shipping choice in order for the coupon to work. Also, some coupons are to be entered in the comments section, not the coupon section, so please read carefully. Additionally, only one coupon can be used per order. If after you have checked your coupon codes and still have a problem, contact us at 866-NRG-SNDS and leave a detailed message on the order line extension so that we can make the adjustment before the order ships. The sooner you notice an error, the sooner you should contact us to fix it!

Why doesn’t the item I want have an order button?

This means the item is out of stock. Try checking back in a few days or email us for a status.

Why doesn’t the item I want have a sound sample?

Two reasons: the item can be too new for a sound sample or, we only have a small amount of that item where a sound sample would be too much work for a small in stock quantity.

Can I return merchandise?

Unopened merchandise can be returned or exchanged within 10 days of receipt. Defective merchandise can be exchanged within 30 days of receipt. We guarantee all of our media to be in good working condition. In the rare occasion something is defective, we will be happy to replace it. We cannot, however, exchange CDs that have been damaged by personal use. This includes, but is not limited to: CDs with obvious scratches, labels, stickers or printing torn or scratched off, broken cases and other obvious signs of misuse.

I’m not receiving an email response from you-why?

Unfortunately, email is not guaranteed. Be sure to check that the email address is on your email “safe” list, not in a spam folder or another email blocking program. If you have not received a response within two business days, please follow up with a phone call. It is possible we did not receive the email or we did respond and our address was blocked from your email.

How do I get updates and coupons?

First off, best bet is to always refresh the front page of (Not the new releases page, the home page.) This is a good one to bookmark and refresh as there are usually specials on that page. Secondly, be sure to enter your email address in our mail list program, where those deals generally are better and you get more frequent updates. But please make sure you don’t have us in your blocked mail! We will never sell your information to any third parties, not will we spam you with information you don’t want! We will only send updates and deals as they become available and you may opt-out at anytime.

I’m a little uncomfortable placing an order online, what are your security policies?

We do not sell, rent or loan any identifiable information regarding our customers to any third party. We may use information when it enables us to improve and enrich our products and content offering. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Energetic Sounds is committed to standards of privacy and security which are consistent with our dedication to customer satisfaction. We are always concerned about the security of your transactions. We employ a specialized internet company to process our orders. They are a dedicated commerce processing network and security is their number one concern. All internal security measures are similar to what you would find at any bank or any payment processing gateway company.

What does “rate this merchant” mean?

Upon checkout, you have the option of giving your opinion on your experience. When you rate our site, Yahoo sees how we perform with other online shopping sites. We currently have a Yahoo top service award for excellent customer service and quality products. We ask that you please contact us if you have any unresolved issues or questions/problems that need to be addressed to give us the opportunity to make things right before you rate the store. This way, we can find out what our weaknesses may be and resolve them immediately. Although we try our best, we are human and do make mistakes. If we are rated poorly, it does not give us a chance to make things right. So please, do not hesitate to let us know if you need anything!


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